The machine took the money and the product got stuck. It happens, and it can be resolved.
If a product did not drop or was faulty, report it to the operator using the contact details on the machine. Give the location, machine number, time, and payment method. Consumers are protected by the Polish Civil Code and Consumer Rights Act, and the operator sets the procedure details.
What to Include
- Location and machine number.
- Time of purchase.
- Payment method.
- A description of the problem.
Contact
The support page (publisher's site) covers help and reports.
FAQ
Is a card payment easier to refund? The transaction is recorded, which helps verify the claim.
Is this article legal advice? No. It is a general overview.
This article is general information, not legal advice. Regulations change – check the current rules or consult a lawyer before deciding.
Basis: the Polish Act of April 23, 1964 – Civil Code (consolidated text Dz.U. 2026 item 795); the Polish Act of May 30, 2014 on consumer rights (consolidated text Dz.U. 2026 item 1244).
Legal status: based on the regulations in force at the time of the last editorial review; this article is reviewed periodically.