A customer at a machine has no one to ask. Information on the unit stands in for the seller.
Prices must be visible on the machine under the Polish act on price information, along with details for contacting the seller, for example about complaints. For food, the information required by Regulation (EU) No 1169/2011 must be on the product label. If a drink is covered by the deposit return system, show the deposit separately, next to the product price.
What to Display
- Product prices.
- The operator's name.
- A contact for complaints and refunds.
- Accepted payment methods.
Further Information
The FAQ section (publisher's site) covers common questions.
FAQ
Must every product show a price? The price must be shown unambiguously – on the unit or screen before purchase.
Is this article legal advice? No. It is a general overview.
This article is general information, not legal advice. Regulations change – check the current rules or consult a lawyer before deciding.
Basis: the Polish Act of May 9, 2014 on price information for goods and services (consolidated text Dz.U. 2023 item 168); Regulation (EU) No 1169/2011; the Polish Act of May 30, 2014 on consumer rights (consolidated text Dz.U. 2026 item 1244).
Legal status: based on the regulations in force at the time of the last editorial review; this article is reviewed periodically.