A broken machine means lost sales. A service agreement sets how fast and how far it gets fixed.
Contents
A vending service agreement should set response time, repair and inspection scope, parts billing, fault reporting, and service hours. Also describe what happens when an on-site fix is not possible.
Agreement elements
- Response time.
- Repair scope.
- Parts.
- Periodic inspections.
- Fault reporting.
Support
The support page (publisher's site) covers fault reporting.
FAQ
Are inspections necessary? Manufacturers usually recommend them in the manual.
Who reports a fault? The site, a customer, or telemetry – per the arrangement.